Technical Support Channels
A One–Hour Ticket Response Time Guarantee
Every support request you send to us will be dealt with within maximum sixty minutes. If your support ticket or e–mail requires further assistance from a system administrator, we will forward it and leave a note to let you know that your issue is being worked on. If you make use of the Administration Services package, all of the tasks included there will be completed at a time of your preference.
A Top–Notch Customer Service
If you need help with our Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server on your behalf, don’t hesitate to touch base with the customer support team at any moment through the ticketing system. In addition, in case you require assistance managing your dedicated server, you can make use of our Administration Services package, which includes Operating System updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting services, data backup disk space, etc.
An Intuitive Help Section
Each Linux dedicated servers hosting package includes our cost–free Hosting Control Panel, which sports an extensive knowledge base plus a set of how–to video tutorials. Whenever you need help while working with the Hosting Control Panel, just click on the Help or Videos buttons in the upper right corner.