Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Warranty

  • Our tech assistance staff is on duty nonstop to handle every one of your assistance requests. Every ticket you send out to us will be answered within no more than 60 mins. If your issue demands the help of one of our administrators, we will send the ticket to the technician on duty and will inform you that the issue is being resolved.

  • Top quality support service

  • Top–quality Technical Assistance Service

  • We will offer you 24x7x365 tech support by using a super–fast ticketing system built into your Control Panel. You’re able to contact us all the time about any of the software packages that come installed in advance on your virtual server, such as the selected Linux OS version, the server management panel and our custom designed Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Hosting Control Panel that is provided free with your VPS has an included collection of articles. You will see a bunch of illustrative how to articles and reviews and a choice of step–by–step video training materials that present all the fundamental site administration tasks. You can use them by hitting the Help or Video control keys in the right side of each Control Panel section.