There are several ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a ticketing system. It’s the easiest medium of communication for several reasons. In the event that no support team member is available at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always hit home. On top of that, you can copy ‘n’ paste large pieces of info without needing to worry about typographical errors, and in case a particular issue requires more time to be resolved or a number of responses need to be exchanged, all the information will be in the same location, so either party can always see the comments provided by the other one. The negative side of using tickets to get in touch with your hosting provider is that they’re usually separate from the hosting platform, which goes to say that if you need to supply info or to adhere to guidelines, you’ll need to use no less than 2 different admin dashboards and this number could increase in case you want to administer multiple domain names. In addition, lots of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.