There are several ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a ticketing system. It’s the easiest medium of communication for several reasons. In the event that no support team member is available at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always hit home. On top of that, you can copy ‘n’ paste large pieces of info without needing to worry about typographical errors, and in case a particular issue requires more time to be resolved or a number of responses need to be exchanged, all the information will be in the same location, so either party can always see the comments provided by the other one. The negative side of using tickets to get in touch with your hosting provider is that they’re usually separate from the hosting platform, which goes to say that if you need to supply info or to adhere to guidelines, you’ll need to use no less than 2 different admin dashboards and this number could increase in case you want to administer multiple domain names. In addition, lots of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.
Integrated Ticketing System in Web Hosting
In stark contrast to what you may find with many other web hosting companies, the trouble ticket system that we use with our Linux web hosting packages is an essential part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to remember different sign-in credentials, as you will be able to manage your tickets and the web hosting account itself from one location. So, in case you have a question or stumble upon an issue, you can contact our customer support staff members instantaneously. Our system comes with a smart search option. This means that even in case you’ve opened a vast number of tickets through the years, you’ll be able to find the one that you need without any hassle. You can also see knowledge base tips for resolving commonly experienced difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting packages, was designed with one objective in mind – that you should be able to manage everything connected to your semi-dedicated server account in one single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or run into a challenge, you can touch base with our client care team straight away without the need to go through some other interface. You can browse through your web files or check a variety of account settings while you send a new ticket or read the reply to an old one. In case you’ve got a plethora of tickets and you want to track down a particular one, you can take advantage of the intelligent search option, which is available in the Help section. We will make sure you receive a reply in no more than sixty minutes irrespective of the nature of your inquiry or problem.