When your hosting company offers live chat support, you can talk with a representative in real-time and find out useful info or get an issue resolved timely. The main advantage of using chat as an alternative to calling to consult with a live person is that you need only a computer with web access, so you will not pay any fees if you're in a different country or state. What's more, it'll be quicker to copy and paste info like domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party on the telephone. The live chat is also a considerably quicker option to contact the web hosting provider's support team as compared to using a ticketing system. What's more, when some issue needs more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, so you will not waste time - something that's not possible if you are on the telephone.