When your hosting company offers live chat support, you can talk with a representative in real-time and find out useful info or get an issue resolved timely. The main advantage of using chat as an alternative to calling to consult with a live person is that you need only a computer with web access, so you will not pay any fees if you're in a different country or state. What's more, it'll be quicker to copy and paste info like domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party on the telephone. The live chat is also a considerably quicker option to contact the web hosting provider's support team as compared to using a ticketing system. What's more, when some issue needs more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, so you will not waste time - something that's not possible if you are on the telephone.
Live Chat Support in Web Hosting
As we believe that numerous problems are usually resolved if you talk with a live person, we supply a live chat service for all of our prospective and active clients. Our chat is online every day and our support agents can assist you with a number of questions and issues. If you aren't our client yet, you're able to learn more about our web hosting packages and the website hosting platform in general to make sure that your sites will function efficiently on our servers. If you already have an account and you've got some questions or you have any kind of problems with any of our services, you can get in touch with us through the live chat and we will provide the required details or help you troubleshoot the problem. You'll have to open a trouble ticket for specific troubles which require more time or the assistance of a sysadmin, but for a lot of basic troubles you can receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as a part of our services, therefore any time you have any questions regarding our Linux semi-dedicated hosting packages, you can talk with our customer support team whenever you need no matter if you have already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and issues, but we're able to help you with a lot of tech questions as well. We will help you pick the best package for your sites in case you do not have an account yet, we can answer any billing questions or issues you have or we can help you with setting up your new email address on your PC or smartphone - all the abovementioned will be done in a timely manner because our live chat service is available all day long, each and every day. Every time you want assistance, you can talk to a representative and save a long time.