What does ?phone support? mean in the arena of web hosting?
If you have ever had a web hosting account before or you've dealt with any other kind of online service, you are probably aware from personal experience that for a lot of things it's better to speak with a live person on the phone than to exchange support tickets or emails. If you'd like to know more about a service before you decide to purchase it or when something small-scale needs to be made, for instance, it is far easier and faster to do it real-time. If you are able to connect with representatives over the phone, it is very likely that you're working with an actual website hosting provider, not a reseller. The type of support that you will get over the telephone differs between different companies - from standard issues to dedicated technical support. Usually most providers will offer you pre-sales assistance and first level phone support, while more complex tech issues are resolved via electronic mail and / or tickets.
Phone Support in Web Hosting
We know that the option to speak with a live representative is rather important, that's why we have 3 support lines around the globe (Australia, USA and UK) and you're able to contact us over the phone for 14 hours a day. If you consider purchasing one of our Linux web hosting packages
, for instance, you'll be able to call us and learn more about our solutions before you order to ensure that we do match all of the system requirements for your sites. Following your order, you'll be able to get in touch with us about all the sales and billing problems you may have, or get any kind of general or basic tech info you need. We have aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you will have to use the ticketing system, that will make it easier to track the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
Every time you want additional info for the Linux semi-dedicated hosting packages
that we provide, you can call some of the three support lines we have worldwide - in the United States, the United Kingdom and Australia. By doing this, you'll be able to check in advance whether our services are appropriate for your websites. In case you are already our client and you have a semi-dedicated account, you will be able to contact us over the phone for fourteen hours every day about any billing or common matters. For strictly technical troubles you will need to take advantage of our ticketing system to communicate with our tech support since sometroubles simply need more time to be dealt with, but we will help you over the phone with numerous minor technical issues as well, saving you the time and efforts.