Being able to get in touch with your web hosting provider whenever you have any type of questions or experience any issues is really important and how fast they will respond and react is essential, especially if your web site is business-oriented, as longer downtime can often mean losing potential clients. The support options are also one way to identify genuine providers from resellers. The latter typically respond only to e-mails or support tickets and you'll need to wait for a day or even more so as to receive an answer. When the trouble requires a few responses, you'll end up losing a few days so as to have a simple problem fixed. When you use the services of an authentic and reliable web hosting supplier, you'll be in a position to contact the support anytime and receive a prompt reply no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Web Hosting
The customer and technical support services for all our web hosting
plans are round-the-clock, thus you can forget all about waiting for a couple of days to receive assistance. In case you are not our client yet, you can phone us, chat with a representative or send an email message. In case you do have an account, you're able to open a support ticket in addition to the other three options for contact. You are able to choose the best way to contact us based on where you are or what hardware you are using. We're able to help you for more or less any webhosting-related query that you have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even then the maximum reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you pick, you'll be able to take full advantage of our 24/7 technical support services even on official holidays. All your web sites will be available at all times and so will we. With many different connection options, you're able to choose the most convenient method to get in touch with us and find out about our solutions in case you do not have an account yet, or request support if you're already among our customers. You'll be able to give us a call, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour reply time warranty, even though it hardly ever takes more than 20 min to receive assistance irrespective of the complexity of the issue. With our customer and technical support services, we will be available for you when you need us, not several days later.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to have timely support in general, let alone when you operate a whole server, that's why each and every dedicated server
that we provide features 24/7 support with 1-hour answer time warranty regardless of the situation. The service is cost-free for all the problems with your server or the software that was installed by our admins through the setup, which means that you can get in touch with us as many times as you would like, even during holidays. You could either open a ticket from your billing area or you can send an e-mail, and the actual response time for either of these rarely surpasses 30 mins because we have administrators available 24x7x365. If you require general info about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you could use our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you will be able to include to your server package through the billing Control Panel.